Claims Advocacy
Let our team be with you every step of the way, providing guidance on how to handle your claim in the event of a disaster.
In times of distress, we stand by you to help you navigate through the complexities of insurance claims. Our partnership with Evertree Insurance ensures that you receive top-notch support and guidance from start to finish. Our claims advocates are always ready to address your concerns and questions, providing you with peace of mind and the assurance that you will receive the best possible service throughout the entire claims process.
What Do I Need to Know ?
Should I file a claim?
Here are some things to consider if you are deciding whether to file a claim:
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Was anyone injured?
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Did you damage someone else’s property or vehicle?
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Is it unsafe to live in your home or drive your car?
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Are the damages above your deductible?
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Is it just a maintenance issue or normal wear-and-tear?
If you answered yes to one or more of these questions, you should consider filing a claim. That way we can begin collecting the information needed to resolve your claim quickly. If you have questions about filing a claim, call our service department at 757-248-5973 to speak to a dedicated Claims Advocate or contact your carrier directly.
The Claims Process
Our Claims Advocate will ensure you receive the highest level of service from our partners while utilizing your coverage to its fullest ability. We’re available to address your coverage questions as they arise and to advocate on your behalf when necessary.
The key to a successful claim is always documentation; the more photos or receipts for work completed you have, the better your chances of a claim payout.
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The five most common types of claims are:
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Fire Damage
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Auto Claims
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Water Back-up Damage
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Wind Damage
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Flood
What is a Claims Advocate ?
We’re glad you asked! As an advisor and trusted resource, the Claims Advocate serves as a primary contact to our clients to:
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Review their policy and discuss the details of a loss
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Give customized service throughout the claims process
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Provide clear and timely information before, during and after a claim
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Proactively help the client to achieve a prompt and fair settlement
How do I file a claim?
Call 757-248-5973 to connect with your Claims Advocate today!
Get to Safety First
01
Step
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If your home is not livable, seek a safe place to stay.
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Keep a record of your living expenses including hotel bills, receipts for meals eaten out, etc. These records will be useful later.
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If your car is not drivable, call 911 for assistance.
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If needed file a police report for an accurate account of damage that has occurred.
02
Step
Secure your property
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Cover any holes in walls and roof with tarps.
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Board up windows and doors to prevent looters.
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Make sure fire and embers are completely out.
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Move any property that is at risk of damage to a safe location.
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Secure your vehicle in a safe location that is not blocking oncoming traffic.
03
Step
Collect Required Info
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Create an inventory of lost items and keep everything. Make a claim diary with details of conversations and work done, and keep adjuster and contractor business cards.
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Take detailed photos of damage immediately for all claims.
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For auto claims, get insurance and license info from other drivers and request a copy of the filed police report.
Contact the team!
04
Step
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Give our Claims Team a call for any general questions or to start the claim process. They will review your inquiry and advise of any deductibles listed.
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Business Hours are standard Monday through Friday, 8 a.m. to 5 p.m. Holiday hours vary, which may cause a delay in response time.
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If a loss occurs outside of normal business hours, please contact your carrier directly. Once the claim is filed, a claim advocate will follow up to assist if needed.
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If you are unsure about filing a claim, they are here to advise for an optimal outcome.
Need to Contact the Carrier?
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ASI/Progressive Home: 866-274-5677
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Foremost: 800-527-3907
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Frontline: 1-800-675-0145
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Grange: 800-445-3030
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Hagerty: 800-385-0274
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Hanover: 800-628-0250
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Homeowners of America: 866-407-9896
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Johnson & Johnson: 800-487-7565
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Mainstreet: 877-282-3844
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Mercury: 800-987-6000
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Metlife: 800-854-6011
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Nationwide: 800-421-3535
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National General: 800-325-1088
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NCJUA: 800-662-7048
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Neptune Flood: 1-877-420-3689
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Progressive Auto: 800-776-4737
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Safeco: 800-332-3226
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Sagesure: 866-706-9407
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Travelers: 800-252-4633
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Universal Property & Casualty: 800-470-0599
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Virginia Property Insurance Association (VPIA): 804-591-3700